TowSense / Accessory fitters & installers

Plan the customer conversation before installation.

Help customers gather equipment weights, proposed changes and missing measurements for a complete-build discussion.

Explore preparation worksheet Discuss business use

Accessory fitter inspecting vehicle equipment in a workshop

Start with the whole picture

Make the complete-build conversation part of preparation.

Help customers bring together the proposed equipment, installation information and working load before they choose an assessment or discuss approval requirements.

Before quoting a package

Identify the exact vehicle and existing modifications, not only the requested new accessories.

Before installation

Gather installed weights, mounting details and product-specific instructions.

When evidence is missing

Help the customer list questions for the supplier, authority or appropriately authorised certifier.

What to gather first

Exact vehicle and intended use
Current and proposed equipment schedule
Installed weights and component identification
Fitment documents and limitations
Customer's measurements and unresolved questions

Prepare the equipment and installation information

Help customers bring accurate product information to their existing preparation and assessment journey.

Reference diagram, not to scale. Follow the selected tool and weighing-service instructions.

A · Identify: Record the exact product model and variant.
B · Include: State the installed weight and which components it includes.
C · Document: Keep fitment instructions, source documents and revision dates together.

Identify the full package
Record existing changes as well as proposed parts, with exact kit and component identification.
Document installed weight
State which hardware, brackets and other components a quoted weight includes. Keep mounting and fitment instructions attached to the product.
Keep customer information customer-controlled
Ask customers to prepare their own measurements and unresolved questions. This page does not grant access to their accounts or reports.

Explore the existing preparation worksheet

Preparation example

Start a better installation conversation.

Illustrative workshop scenario: a customer proposes a bullbar, winch, canopy and battery installation. Prepare one complete equipment schedule and encourage the customer to review the supported assessment scope before purchasing.

Information brought together

Exact vehicle and proposed package
Installed weights and fitment documents
Customer measurements and questions

What to prepare for the conversation

A clear equipment schedule
Identify existing and proposed components without losing track of the exact vehicle or intended use.
Evidence to request
Gather product weights, mounting information and vehicle-specific instructions from the relevant source.
Questions to resolve together
Help the customer identify missing measurements and questions for suppliers or appropriately authorised professionals.

A clearer next step

Use the existing preparation worksheet, then discuss business use through General Enquiry.

Example preparation content. No business portal or access to customer records is included.

Before you continue

Can I access a customer's saved reports?

This pathway does not grant access to customer accounts or records. Customers use the existing assessment and account flows.

Is a trade account or installation approval included?

No. The current pathway provides preparation information and a business-enquiry destination, not trade pricing, installation approval or certification.

Make the next customer discussion useful.

Prepare the package information first, or contact TowSense to discuss business use.

Discussing a workshop use case?

Use the existing General Enquiry option and describe the preparation support you need.

Discuss business use

Helping a customer prepare?

Explore the national worksheet for equipment details, supporting evidence and questions.

Explore preparation worksheet